BlogGetting Started with HubDesk: The Complete Guide to Video Review & Collaboration
Getting Started with HubDesk: The Complete Guide to Video Review & Collaboration
HU
Written ByHubDesk Team
May 17, 2026
5 min read
If you've been spending hours juggling email threads, Dropbox links, and scattered spreadsheet comments just to get client feedback on a video — there's a better way. HubDesk is a white-label video review and collaboration portal built for agencies, freelancers, and production teams who want a professional, streamlined workflow from day one.
This guide walks you through everything from account setup to your first approved deliverable.
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HubDesk is a video review platform that lets you:
Think of it as your own private Frame.io — but fully white-labeled under your brand.
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Head to HubDesk and sign up for a free account. During onboarding you'll be asked to:
1. Enter your agency or studio name
2. Choose your subdomain (e.g., yourname.hubdesk.space)
3. Upload your logo for white-label branding
4. Set your brand accent color
Once complete, your portal is live and ready to share with clients.
Pro tip: Use a custom domain (e.g., reviews.youragency.com) for a fully white-labeled experience. You can configure this under Settings > Custom Domain.
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Projects are the top-level containers in HubDesk. Each project can hold multiple video files, revision rounds, and client conversations.
To create a project:
1. Go to the Dashboard and click New Project
2. Give your project a name (e.g., "Brand Video – Acme Corp Q3")
3. Set a deadline (optional but recommended)
4. Add any internal notes for your team
Once created, you'll land inside the project workspace where you can start uploading files.
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HubDesk supports all major video formats including MP4, MOV, and WebM. To upload:
1. Click Upload File inside your project
2. Drag and drop your video or browse from your computer
3. Wait for the upload and processing to complete (you'll see a progress indicator)
4. Add a version label if needed (e.g., "v1 – Initial Cut")
Your video is now securely stored and ready for review.
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This is where HubDesk shines. You don't need your client to create an account — you can share a direct review link.
1. Click Share on the video or project
2. Copy the unique review link
3. Optionally set a password or expiry date for security
4. Send the link to your client via email or WhatsApp
When your client opens the link, they'll see your branded portal — with your logo and colors — not HubDesk's branding.
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Your client can leave comments at any point in the video timeline. Here's how it works from their side:
No more "around the 1:30 mark" guesswork in email threads. Every comment is precise and actionable.
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Once you've addressed the feedback, upload the revised cut directly to the same project:
1. Click Upload New Version on the existing video
2. Label it (e.g., "v2 – Revised per client notes")
3. HubDesk automatically links it to the previous version for comparison
Clients can toggle between versions to compare changes side-by-side. Revision history is preserved forever.
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When the client is happy, they click the Approve button inside the portal. You'll receive an instant notification and the project status updates to Approved in your dashboard.
You now have a clear, documented record of:
This is invaluable for billing disputes and scope creep conversations.
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Once you're comfortable with the basics, explore these power features:
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Here's what agencies tell us after their first month on HubDesk:
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Getting your first video reviewed through HubDesk takes less than 10 minutes. Sign up for free, create your project, and experience the difference a proper video review workflow makes.
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Have questions? Reach out to our support team through the live chat in your dashboard or email us at support@hubdesk.space.